Privacy Policy

Welcome to Treena Brittle ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit https://treenabrittle.com or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and mailing address when you place an order or contact us.
• Order information — products purchased, pickup or shipping preference, and order history.
• Payment information — payment card details processed securely through Stripe. We do not store your full card number on our servers.
• Communications — messages you send us through our contact form or by email.

We also collect certain information automatically when you visit our site, such as your IP address, browser type, pages viewed, and referring URLs, through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including coordinating pickup or shipping.
• Send you order confirmations and updates.
• Respond to your enquiries and provide customer support.
• Send promotional communications (only where you have opted in or where permitted by law).
• Improve our website and understand how visitors use it.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• GoDaddy Commerce — order and catalogue management.
• Shipping carriers — your name and address when your order is shipped.
• Legal authorities — when required by law or to protect our rights.

4. Cookies

Our website uses cookies and similar technologies to keep your cart session active, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some functionality, such as the shopping cart.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with applicable tax laws.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

7. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL and processed by Stripe, a PCI-DSS compliant payment processor.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out: